The following terms and conditions set out the conditions of use of this website. By continuing to use the website, you are indicating that accept these terms and conditions and agree to abide by them.


Registered users

Users registered as pet owners

On registering online with WeTrace as a pet owner, access to your account details is for the purpose of managing said details (about you and your pet(s)) and that this is on the condition that you agree to abide by these Terms and Conditions (or any subsequent revisions). WeTrace reserve the right to withdraw online access to the website at any time without notice should these Terms and Conditions be contravened.

It is advised that account login details should never be disclosed to any third parties.


Users registered as vets and other authorised agents

WeTrace allows online access to our website for vets, animal welfare professionals and other such authorised agents. Such agents would include:

•           Vets

•           Animal professionals working for registered animal welfare and rescue organisations.

•           Police officers

•           Professional (private or commercial) microchip implanters and suppliers (working under We Trace Pets).

Access to our website is given to such persons for the sole purpose of providing or accessing data with the aim of reuniting lost animals with their owners with the aid of the We Trace Pets database. This access is granted on the condition that users agree to abide by these terms and conditions (or any subsequent revisions) and on the understanding that WeTrace reserve the right to withdraw this access, without notice, should users not adhere to these terms.

Again, it is advised that account login details should never be disclosed to any third parties and that individual members of staff should register for access individually. Should any individual member of staff with authorised access to the WeTrace online database subsequently cease to be employed by an authorised agent, the agent is obliged to inform WeTrace immediately in order for that person’s access to be revoked and deleted.


Accessing the Website

It should be noted and understood that access to the WeTrace website is permitted on a temporary basis. WeTrace reserve the right to withdraw or amend provided online services without notice and are not liable in any way should the WeTrace website be unavailable online at any time / for any period. WeTrace reserve the right to restrict registered users’ access to certain areas / functionality of the WeTrace website.

It should be understood that any passwords, ID codes, user names or any other piece of information created / required as part of the online registration or security process should be treated with due discretion and confidentiality by users and never disclosed to third parties. WeTrace reserve the right to disable passwords/ ID codes if it is believed that a user has failed to act with such discretion and caution.


Information published online

It should be noted that any material / copy/ information presented on the WeTrace website is intended solely for information purposes and does NOT represent legal, veterinary, or other professional advice. As such, users should note and be advised that they are responsible for verifying any information presented, and that WeTrace cannot accept any liability for any subsequent actions users take without having obtained necessary legal and/or other professional advice.


Our liability

Whilst WeTrace make every effort to ensure the information contained on the website is complete, accurate and up to date, it makes no guarantee that this is the case. As such, WeTrace does not accept any liability or responsibility for any loss or damage resulting from direct or indirect actions or decisions made in response to information / material displayed on the website. This applies to any visitor to the website or any person they subsequently communicate with.

Nothing in these terms and conditions states that WeTrace will in any way accept any liability for death or personal injury resulting from its negligence. Likewise, WeTrace does not accept any liability for fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.


Amendments to the WeTrace website

In our aim to ensure information posted on the website is accurate and up-to-date, users should be aware that online content may change / be amended at any time. On occasions where the website is being updated, WeTrace reserve the right to suspend users’ access to the website temporarily or indefinitely.


Online security

Any material downloaded or accessed through the use of the WeTrace website is done so entirely at users’ own risk. WeTrace accept no liability for material downloaded / accessed on the website and users are entirely responsible for any resulting damage to IT software, hardware, or any loss of data.

Users must not  misuse the Website by knowingly introducing any spyware, computer viruses, trojans, worms, logic bombs or other malicious or harmful material. Furthermore, users must not attempt to gain unauthorised access to the website, the server on which the Website is stored or any server, computer or database connected to the website.


Hyperlinks to the WeTrace website

Owners/ administrators of other websites have permission to create online links to any information contained on our site. However, this is purely on the understanding that it os done in a fair manner, within the law and does not damage or take advantage of WeTrace’s reputation. Links should be worded in such a way that there is never any suggestion or implication of association or endorsement between WeTrace and the other party. WeTrace reserve the right to refuse or withdraw permission to link to the website, without notice. It should also be noted that WeTrace reserve the right to amend the structure / configuration of the website at anytime, making any link invalid/ unusable. 


Links to third party websites

From time to time, the WeTrace website may include links to other, third party, organisations or online sources of information. This does in no way imply that WeTrace endorses or approves of any third party content. Any such links are provided for users’ information only and WeTrace accept no responsibility or liability for any loss or damage that may subsequently arise.


Uploading material to the Website

WeTrace may add features to the website that allow users to upload information or material, or make contact with others. When users make use of such features, they agree to do so in accordance with the terms and conditions here set out, and in the understanding that WeTrace cannot be responsible or indemnified for any breach of these terms.

Any material uploaded by users to the website will be considered as non-confidential and non-proprietary. As such, WeTrace reserve the right to use, copy, distribute and disclose to third parties any such material for any purpose. WeTrace also reserve the right to disclose users’ identity to any third party who is claiming that any material posted or uploaded by users’ to the website constitutes a violation of their intellectual property rights, or of their right to privacy.

WeTrace reserve the right to remove any material posted or uploaded to the website by any user should the material be deemed by us to mot comply with our terms, conditions or acceptable use policy.


Copyright & intellectual property rights

Except where expressly stated to the contrary, WeTrace owns all copyright © and intellectual property rights in the copy (text), graphics, information, logos, designs and databases contained within the website, including the domain name and structure of the website. No part of this website may be reproduced on any other website without prior written permission.

Any other trademarks referred to on the site are the trademarks of their respective owners and visitors/ users will need to seek specific authorisation from those parties should they  wish to use any of the trademarks.

No content or materials from the website may be used for any commercial purposes without written consent from WeTrace.


Prohibited uses of the website

It is prohibited for the website to be used:

•           in any way that breaches any applicable local, national or international law or regulation, or in any way that is fraudulent.

•           to directly or indirectly harm minors in any way.

•           to transmit, or procure the sending of, any unsolicited or unauthorised advertising or “spam”.

•           to knowingly transmit or upload any material that contains viruses or malware.


Standards of content from users

Any material, content or information provided by users must be accurate and comply with applicable UK law (or in any country from which they are posted). Any opinions stated by users must be genuinely held.

Furthermore, material must not be defamatory of any person, be considered to be threatening, obscene, offensive, hateful or inflammatory, sexually explicit, promote violence or discrimination, infringe any copyright, database right or trade marks, breach legal or contractual duty, invade the privacy of any other person. Material must not be used to impersonate any other party or person(s), or to create the impression that the material is coming from WeTrace or its employees.

Suspending and terminating users’ access
WeTrace reserve the right to determine when a user has broken the terms and conditions through the use of the website. In such cases, WeTrace will take such action as is thought appropriate; actions may include immediate, temporary or permanent withdrawal of user’s access to the website, and removal of information/ material  users have uploaded to the website. Where deemed necessary, WeTrace may issue warnings to a user, or begin legal proceedings to recoup any loss/ damages/ costs incurred by a breach of terms. In such cases, disclosure of relevant information to legal and law enforcement authorities will be undertaken.

Changes to our terms and conditions
These terms and conditions may be amended at any time by WeTrace. In such instances, WeTrace will endeavour to update this page as soon as possible, and users are advised to check this page regularly to become aware of any changes made that may apply to them and that may be legally binding to them.